Matt Sparks
P&O Cruises - Digital Team
We're back with the most recent winners of our monthly CRUISE awards. Once a month, passengers and crew members nominate a crew member who has shown exemplary customer service. A winner is then selected and presented by a senior officer, and these winners are recognised as having gone the extra mile in their jobs.
Find August's winners below. Have you met any of these people? We'd love to hear your experiences, so let us know in the comments at the bottom of this page...
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Clint is the living definition of 'going the extra mile'. This nomination is for all his effort and help ensuring events happen for the crew on board. These range from organising bingo and other social nights to arranging for representatives from the Philippine embassy in Lisbon to meet crew members.
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Jacob has improved the atmosphere and service offered in the crew mess. He shows interest to all the needs of the staff and is incredibly dedicated to his job. Since he joined, the crew mess has improved greatly. Everything is topped up ahead of time, the area is clean and the overall atmosphere in the crew mess is more positive. Jacob takes ownership of all of his tasks and is always smiling.
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Despite failed attempts by other crew and contractors to repair the fresh water tank in LB3, Johnny took on the task. After some consideration, he did not accept that the task was impossible, so took it upon himself to source the equipment and materials needed to fix it. In his own time during lunches and evenings, he successfully fixed the tank.
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Christophe has gone over and beyond for passengers. Where a delivered cake off shore was squashed very badly on one side, Christophe was called immediately and informed about what had happened to the cake. Christophe asked to see the cake to see if he could fix what had happened, he advised that he could not fix the cake as the damage was too bad. On the morning of the Wedding, I found that Christophe had worked until the early hours of the morning and created a complete replica of the novelty Wedding Cake. The Mother of the Bride could barely tell the difference and was amazed.
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Always smiling, Fernando is a big asset to P&O Cruises. It is clear from his day-to-day work that he holds customer service as his number one priority. He has a vibrant personality and always goes out of his way to help passengers make their holiday memorable. Fernando is an employee that deserves recognition.
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Efren worked very hard in his own time to fix the coffee machine in the bar in a timely fashion, to ensure ultimate customer satisfaction. Again in his own time, he identified ways to improve the facilities in the restaurants to make it easier for both staff and passengers, which has been a great success.
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In the space of less than 24 hours he transformed the Crew Office - adapting the space and using the equipment available to house the new role of Crew Administrator's workspace area. Adding to this he also transformed the Finance Office within a similar timescale. We cannot thank him enough for all his hard work and efforts, he truly has gone the extra mile and made it happen!
P&O Cruises - Digital Team
We're back with the most recent winners of our monthly CRUISE awards. Once a month, passengers and crew members nominate a crew member who has shown exemplary customer service. A winner is then selected and presented by a senior officer, and these winners are recognised as having gone the extra mile in their jobs.
Find August's winners below. Have you met any of these people? We'd love to hear your experiences, so let us know in the comments at the bottom of this page...
Adonia
Clint McWhinnie - Crew Admin Manager
Clint is the living definition of 'going the extra mile'. This nomination is for all his effort and help ensuring events happen for the crew on board. These range from organising bingo and other social nights to arranging for representatives from the Philippine embassy in Lisbon to meet crew members.
Arcadia
Jacob Thomas - Head Waiter (Crew Mess)%2BAUG%2B2014%2BWinner.jpg)
Jacob has improved the atmosphere and service offered in the crew mess. He shows interest to all the needs of the staff and is incredibly dedicated to his job. Since he joined, the crew mess has improved greatly. Everything is topped up ahead of time, the area is clean and the overall atmosphere in the crew mess is more positive. Jacob takes ownership of all of his tasks and is always smiling.
Aurora
Johnny Degasa Rosalejos - Engine Fitter
Despite failed attempts by other crew and contractors to repair the fresh water tank in LB3, Johnny took on the task. After some consideration, he did not accept that the task was impossible, so took it upon himself to source the equipment and materials needed to fix it. In his own time during lunches and evenings, he successfully fixed the tank.
Oriana
Christophe Marzet - Executive Pastry Chef
Christophe has gone over and beyond for passengers. Where a delivered cake off shore was squashed very badly on one side, Christophe was called immediately and informed about what had happened to the cake. Christophe asked to see the cake to see if he could fix what had happened, he advised that he could not fix the cake as the damage was too bad. On the morning of the Wedding, I found that Christophe had worked until the early hours of the morning and created a complete replica of the novelty Wedding Cake. The Mother of the Bride could barely tell the difference and was amazed.
Ventura
Fernando Lopez Jr - Junior Waiter
Always smiling, Fernando is a big asset to P&O Cruises. It is clear from his day-to-day work that he holds customer service as his number one priority. He has a vibrant personality and always goes out of his way to help passengers make their holiday memorable. Fernando is an employee that deserves recognition.
Azura
Efren Reyes - Hotel Fitter
Efren worked very hard in his own time to fix the coffee machine in the bar in a timely fashion, to ensure ultimate customer satisfaction. Again in his own time, he identified ways to improve the facilities in the restaurants to make it easier for both staff and passengers, which has been a great success.
Oceana
Neil Spencer - 1st Carpenter
In the space of less than 24 hours he transformed the Crew Office - adapting the space and using the equipment available to house the new role of Crew Administrator's workspace area. Adding to this he also transformed the Finance Office within a similar timescale. We cannot thank him enough for all his hard work and efforts, he truly has gone the extra mile and made it happen!
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