Matt Sparks
P&O Cruises - Digital Team
In case you aren't familiar, we run monthly staff awards on each of our seven ships in what we call the CRUISE awards. Every month, a member of staff from each ship is awarded the accolade in recognition of going above-and-beyond the call of duty in their role. Whether it's helping a customer, supporting their colleagues or something else, each of these winners have been recognised as a leading example. We've recently received requests from passengers for us to make the winners public, so what better place to do that than here on our blog?
Please find June's winners below. Have you met any of these people? Do let us know in the comments section at the bottom of this page.
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"Mo helped passengers that needed assistance in St Petersburg, she went above and beyond and was an asset to helping them. This was a great example of going the 'extra mile'."
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"For her invaluable help to the medical department through a busy period. She was a great support and effectively took on additional responsibilities. The new Doctor that arrived was new to cruise ships and Charlotte spent her time helping to introduce the new doctor to crew members on board and helped with the handover documentation too."
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"John receieved 17 x passenger nominations. Here is just one of them: 'Excellent Service, very friendly & nothing too much trouble, has performed above normal expectations, John ensures we have privacy and as if by magic the room is spick & span without us knowing'."
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"While working as a shell door sentry, Jerwin managed to stop some contractors gaining access to the ship via baggage shell doors and advised that they needed to follow the correct protocol and visit security to gain access. Jerwin both managed to maintain both safe working practice and ship security"
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"He was nominated by the Laundry staff. There were problems with the flat work iron hot plate due to which the linen was getting damaged. It was a difficult job to get it repaired due to the narrow space; however he managed to resolve this problem quickly."
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"Five passenger nominations. A passenger required assistance after receiving a call from home. Saurabh was more than helpful and indeed very sympathetic. Saurabh went the extra mile to assist the passengers to contact their insurance company and showed great concern for the passenger displaying CRUISE values. Saurabh displayed excellent customer service skill and really helped to make the situation easier."
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"Neil received a number of nominations for his friendly helpfulness. A particular passenger was having problems with her camera as the batteries were flat and the Photo Department were closed at the time. Neil at Reception went out of his way to find batteries of his own to get my camera working."
P&O Cruises - Digital Team
In case you aren't familiar, we run monthly staff awards on each of our seven ships in what we call the CRUISE awards. Every month, a member of staff from each ship is awarded the accolade in recognition of going above-and-beyond the call of duty in their role. Whether it's helping a customer, supporting their colleagues or something else, each of these winners have been recognised as a leading example. We've recently received requests from passengers for us to make the winners public, so what better place to do that than here on our blog?
Please find June's winners below. Have you met any of these people? Do let us know in the comments section at the bottom of this page.
Adonia
Maureen Harrison - Shore Excursion Manager
"Mo helped passengers that needed assistance in St Petersburg, she went above and beyond and was an asset to helping them. This was a great example of going the 'extra mile'."
Oceana
Charlotte Ross - Senior Nursing Officer
"For her invaluable help to the medical department through a busy period. She was a great support and effectively took on additional responsibilities. The new Doctor that arrived was new to cruise ships and Charlotte spent her time helping to introduce the new doctor to crew members on board and helped with the handover documentation too."
Arcadia
John Tereza - Cabin Steward.jpg)
"John receieved 17 x passenger nominations. Here is just one of them: 'Excellent Service, very friendly & nothing too much trouble, has performed above normal expectations, John ensures we have privacy and as if by magic the room is spick & span without us knowing'."
Oriana
Jerwin Acosta - Technical Assistant
"While working as a shell door sentry, Jerwin managed to stop some contractors gaining access to the ship via baggage shell doors and advised that they needed to follow the correct protocol and visit security to gain access. Jerwin both managed to maintain both safe working practice and ship security"
Aurora
Larry Mendoza-Reyes - Fitter Mechanic
"He was nominated by the Laundry staff. There were problems with the flat work iron hot plate due to which the linen was getting damaged. It was a difficult job to get it repaired due to the narrow space; however he managed to resolve this problem quickly."
Ventura
Saurabh Patil - Receptionist
"Five passenger nominations. A passenger required assistance after receiving a call from home. Saurabh was more than helpful and indeed very sympathetic. Saurabh went the extra mile to assist the passengers to contact their insurance company and showed great concern for the passenger displaying CRUISE values. Saurabh displayed excellent customer service skill and really helped to make the situation easier."
Azura
Neil De Souza - Receptionist
"Neil received a number of nominations for his friendly helpfulness. A particular passenger was having problems with her camera as the batteries were flat and the Photo Department were closed at the time. Neil at Reception went out of his way to find batteries of his own to get my camera working."
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