Matt Sparks
P&O Cruises - Digital Team
Each and every month on board our ships, we recognise members of our staff and crew who have performed above-and-beyond the call of duty in what we call our CRUISE Awards. This could be an outstanding piece of customer service, someone that goes that extra mile for our customers or perhaps those who have helped their colleagues in some way. There are many things taken into account when senior officers decide who will win the award, such as customer questionnaires, ad-hoc feedback from other members of staff and more. Recently, we've had a number of our customers ask who is winning the awards each month. As such, we thought it would be great to communicate to you all, and what better place to do that than our blog!
We do operate a couple of months behind with this, but please find below the winners of May's CRUISE awards. Each month we'll be updating the blog with the latest winners, so keep checking back for future updates. Find May's winners below. Do you recognise any of these people? Let us know in the comments at the bottom of this page...
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"An outstanding professional performance. Always goes the extra mile. A credit to P&O Cruises, Dominic is always helpful. Friendly personality and always sociable to fellow cruisers. Once again Dom has made our cruise so enjoyable. He is a truly outstanding Cruise Director. Dominic exercised exactly the correct amount of friendliness and enthusiasm. He was funny without being silly or patronising. Not over the top and professional. When I felt ill he dealt with the situation and recognised me later to ask if I was ok. Among a hard working crew, Dom has been head and shoulders above everyone else. He has been extremely visible, always approachable and cheerful, a man who obviously enjoys his work. Dom has really made this cruise enjoyable and memorable. His enthusiasm and good humour are contagious and he just gets stuck in with the rest of his team. From previous experience Cruise Directors are sometimes in the background. Dom is a real credit to Adonia. Gave us a good laugh and was one of the gang not afraid to make a fool of himself. Dom was really friendly, he worked so hard and P&O Cruises should be proud of him. Best Cruise Director we have come across. Great fun. Improved the cruise experience for us by 100%. At the awards ceremony Dominic kindly donated his prize money to the British Red Cross Balkans Flood Appeal."
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"Lorena has received over 20 comment cards per cruise for the Excellent food she is providing for the Filipino crew in the Crew Mess some of the comments she has received were "Lorena cooks with Love I feel like I am at home“, "Its the best food for Filipino's on any cruise ship“, “Lorena is very hard working and always gives 100% her food is excellent." Technical Team, Accommodation , Galley, Bars & Restaurant have all filled out comment cards for her. Very Well Done Lorena!"
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"Ian gratefully assisted the Safety Officer in a safety critical task outside of his normal role for 3 days and always being helpful and upbeat."
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"Mr. Adams assisted me to get back to my wife after I lost myself on the vessel & became disoriented. His calm, reassuring voice and attitude helped me greatly to find my wife eliminating the panic. I was feeling after this adventure, at any other times he saw me, he ensured that I returned to my wife safely. I feel his performance and attitude are absolutely outstanding"
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"For going the extra mile in installing the new partition in the Crew Office at such short notice. This was for he HMS Preparation. GREAT JOB DONE!"
"A passenger’s dinner jacket was badly stained when a member of his table group accidentally spilled port wine on it. Shaan took a great deal of trouble and tried to locate a dry cleaning service on shore, he even telephoned ahead of ports of call to see if that could be done. He was unsuccessful but his efforts were exemplary and was well appreciated. Early in the cruise a passenger and his wife received the grievous news that a very close relative had died. The kindness consideration and thoughtfulness shown by Shaan was quite exceptional."
P&O Cruises - Digital Team
Each and every month on board our ships, we recognise members of our staff and crew who have performed above-and-beyond the call of duty in what we call our CRUISE Awards. This could be an outstanding piece of customer service, someone that goes that extra mile for our customers or perhaps those who have helped their colleagues in some way. There are many things taken into account when senior officers decide who will win the award, such as customer questionnaires, ad-hoc feedback from other members of staff and more. Recently, we've had a number of our customers ask who is winning the awards each month. As such, we thought it would be great to communicate to you all, and what better place to do that than our blog!
We do operate a couple of months behind with this, but please find below the winners of May's CRUISE awards. Each month we'll be updating the blog with the latest winners, so keep checking back for future updates. Find May's winners below. Do you recognise any of these people? Let us know in the comments at the bottom of this page...
Adonia
Dominic Homes - Cruise Director
"An outstanding professional performance. Always goes the extra mile. A credit to P&O Cruises, Dominic is always helpful. Friendly personality and always sociable to fellow cruisers. Once again Dom has made our cruise so enjoyable. He is a truly outstanding Cruise Director. Dominic exercised exactly the correct amount of friendliness and enthusiasm. He was funny without being silly or patronising. Not over the top and professional. When I felt ill he dealt with the situation and recognised me later to ask if I was ok. Among a hard working crew, Dom has been head and shoulders above everyone else. He has been extremely visible, always approachable and cheerful, a man who obviously enjoys his work. Dom has really made this cruise enjoyable and memorable. His enthusiasm and good humour are contagious and he just gets stuck in with the rest of his team. From previous experience Cruise Directors are sometimes in the background. Dom is a real credit to Adonia. Gave us a good laugh and was one of the gang not afraid to make a fool of himself. Dom was really friendly, he worked so hard and P&O Cruises should be proud of him. Best Cruise Director we have come across. Great fun. Improved the cruise experience for us by 100%. At the awards ceremony Dominic kindly donated his prize money to the British Red Cross Balkans Flood Appeal."
Oceana
Lorena Torres - 2nd Commis Chef
"Lorena has received over 20 comment cards per cruise for the Excellent food she is providing for the Filipino crew in the Crew Mess some of the comments she has received were "Lorena cooks with Love I feel like I am at home“, "Its the best food for Filipino's on any cruise ship“, “Lorena is very hard working and always gives 100% her food is excellent." Technical Team, Accommodation , Galley, Bars & Restaurant have all filled out comment cards for her. Very Well Done Lorena!"
Arcadia
Karen Newstead - Assistant Administration Manager.jpg)
"2 x Passenger & 1 x Crew Nomination - Karen spent her own time ashore in Guernsey assisting an elderly friend of a Wheelchair passenger to withdraw Guernsey pounds from an ATM machine and then exchange them to GBP at the Money exchange ashore. We were at tender so the wheelchair passenger could not go ashore and they had put all their spending money on a prepaid Master card which we do not accept onboard. Other comments show that Karen has been very helpful towards wheelchair passengers and their concerns and sorting out Gifts issues too."
Oriana
Ian Federico - Accommodation Assistant
"Ian gratefully assisted the Safety Officer in a safety critical task outside of his normal role for 3 days and always being helpful and upbeat."
Ventura
Ruben Hosea Adams - Junior Chef De Partie
"Mr. Adams assisted me to get back to my wife after I lost myself on the vessel & became disoriented. His calm, reassuring voice and attitude helped me greatly to find my wife eliminating the panic. I was feeling after this adventure, at any other times he saw me, he ensured that I returned to my wife safely. I feel his performance and attitude are absolutely outstanding"
Azura
Alastair Smith & Julius Cortez - 1st Engineering Officer & Hotel Fitter.jpg)
"For going the extra mile in installing the new partition in the Crew Office at such short notice. This was for he HMS Preparation. GREAT JOB DONE!"
Aurora
Shantanu Prabhakar Sonpatki - Passenger Services Assistant"A passenger’s dinner jacket was badly stained when a member of his table group accidentally spilled port wine on it. Shaan took a great deal of trouble and tried to locate a dry cleaning service on shore, he even telephoned ahead of ports of call to see if that could be done. He was unsuccessful but his efforts were exemplary and was well appreciated. Early in the cruise a passenger and his wife received the grievous news that a very close relative had died. The kindness consideration and thoughtfulness shown by Shaan was quite exceptional."
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